Returns

If you are not 100% satisfied, you can return eligible goods within 7 days from the date that your items were delivered. Please mail back the eligible return in the least expensive manner available to you. The item does not need to be back to us within 7 business days. It simply needs to be post marked within 7 business days of it arriving to you. You will receive a full refund minus the initial shipping cost to you. To be eligible for a return and full refund, your item(s) must be in original unused/new condition with any clear packaging and applicable tags attached. If you received a gift with purchase, that must also be returned with your order for full refund. Goods must be free of any pet hair, smoke, debris, deodorant smears, etc. for refund.

Please send us an email prior to shipping ANY returns to Support@PalmerPreston.com with your order number and product clearly stated. No reason or added forms are ever required for a return. 

***Shipping costs for any returns are the responsibility of the consumer.  Paid shipping costs are non-refundable, refunds only apply to purchased products.

Refunds/Exchanges:
Upon inspection of returned goods you will receive an email notification of your processed refund. We do not offer exchanges. If you wish to have the item in another size, be sure to order that size, if it is still available. 

Sale items & Door Buster Deals:
All sale priced goods and Door Buster Deals that end in .99, or are greater than 50% off are FINAL, and are not eligible for refund or exchange. Unless otherwise noted. Any greater than 50% discount, final sale items will be outlined in the item specific product description. 

Returns Address:

4241 E Main St. Jupiter, FL 33458